Orders placed on a Saturday or Sunday
Please do not email or call us on Monday morning for delivery details. All orders placed after 2pm on a Friday are processed the following Monday. If all the items ordered are in stock the earliest delivery would be the following Tuesday (within 2 working days). If there are any problems processing your order or if any items are out of stock, you will receive an email or telephone call from our sales team advising you as soon as possible. Upon receipt of your order you must sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

Stock Levels Orders are subject to availability and the stock listing of a product on our web site does not guarantee stock availability for your order. We do however, try to represent accurate stock availability information on our site at all times.

If the product/s are in stock If all of the contents of your order are in stock and the order is placed before 2pm, goods will normally be shipped the same day. You will receive an email advising you of its despatch and the delivery details. Your order status will change to "Shipped" when one or more of your ordered items has been dispatched from one of our warehouses. You can track each shipment by clicking on the tracking number.

Can I track my order?
We advise all customers to Log-in to our site and view their order status records. Your order status will change from "New" to "Confirmed" when item/s are picked from our warehouses to dispatch. The status will change once more, to "Shipped", when one or more of your ordered items has been dispatched from one of our warehouses. Some items are sent together on one tracking number, others may be packaged separately or dispatched from different warehouses. You should therefore, track the shipment/s by clicking on the tracking number/s. You will also be sent a shipment email on the day we dispatch all or part of your order. We use a UPS "next working day" delivery service. Please contact us if you have not received your UPS delivery within 48 hours of receiving the UPS shipment notification email (Friday shipments can be expected from the following Monday). We cannot help you with a non-delivery issue beyond this 48 hour period. If the product/s are out of stock If your order contains any products that are not in stock you will be contacted by a member of our service team with a supply date (ETA) when an ETA becomes available. Please note that for all European orders our EU shipping charge of £29.99 covers one consignment only. With this in mind we do not part ship to non-UK addresses.

Cancellation Procedure & Returns Policy
The first 14 days of your warranty: "No Quibble" return option
When purchasing goods or services from this website your contract is with Boston Recording Studios. All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 7 working days after the day of delivery - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing or by email. A telephone call is not sufficient unless both you and Boston Recording Studios agree otherwise. This law also assumes that the consumer has a duty of care for the products during the cancellation period and while the goods are in their possession. Goods should be returned with the original packaging as received complete "AS SOLD" and in "AS NEW" condition (if the packaging has been opened to examine the product/s we advise that it is done so without damaging the packaging or the product/s in any way). Please Note: Boston Recording Studios has the right to terminate the contract in the event that the goods are unavailable, miss-priced or cleared funds are not received. Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumers requirements plus contact products such as Microphones/Brass/Woodwind/in-ear systems are non-returnable and excluded from the "cooling off" period/return option.

Boston Recording Studios are particularly concerned with your complete satisfaction. Therefore in addition to these regulations, if within 14 days of purchase, the consumer wishes to return goods to us for reasons of incompatibility or they are not satisfied with the goods, subject to the previous exclusions, Boston Recording Studios will refund the consumer provided the goods are returned to us in an undamaged and saleable condition. The consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us. If goods are damaged or not saleable as new, Boston Recording Studios reserves the right to seek recompense. The consumer will be responsible for the cost of and return arrangements of any goods to us, under the "14-day no quibble return option". Boston Recording Studios strongly recommend that if returning goods by their own means, that customers use an insured courier service, as Boston Recording Studios will not be responsible for the goods until they have been checked and signed for. Boston Recording Studios will pay and arrange a collection from you if you report a product fault during the initial 14 day period and the goods prove to be faulty or if there are system incompatibility issues with hardware and software supplied by Boston Recording Studios. Similarly, in the case of returns/complaints that can be attributed to an error by Boston Recording Studios, Boston Recording Studios will cover the cost of collecting goods during the "14-day no quibble option" period. Please inform us (in writing with the returning product/s) of the reason for which the goods are no longer required or wanted.

Beyond the 14 day "no quibble" warranty period
All Boston Recording Studios products are covered by a standard one year warranty. If a fault should occur with your product after the first 14 days of receipt, you may wish to take your product to an authorised repair centre (with a copy of your online receipt from us) or you may wish to return the product/s, with a copy of your online receipt and full fault description, to our returns department. Our returns department can send your faulty product/s to the manufacturer or authorised service centre on your behalf. In other words, goods being returned must be shipped entirely at the expense of the customer and by their own means. Please inform us (in writing with the returning product/s) of the fault with the product/s. If the product is found to be faulty and is within the manufacturers warranty period we will repair it free of charge and return the product/s to you. If we or the manufacturer are unable to repair your product within 30 days of its receipt by us we will offer you the choice of a full refund or to supply you an alternative product equivalent.
To obtain a returns authorisation please email: sales@bostonrecording.co.uk